SafeDrivePod uses cookies to provide social media features and to analyse traffic. Read more
Crash detection

Crash detection provides a crucial customer touchpoint


Thursday 23 November 2023
Share article:

Crash detection is an integral part of improving FNOL. The digitization of First Notice of Loss (eFNOL) can bring great benefits to both insurers and the insured. In this particular clip, Thomas Rettenwander, head of affinity at wefox talks about building relationships with clients, increasing touchpoint efficiency, and how eFNOL can provide both when crash detection is incorporated.

 

The human factor in eFNOL and crash detection

For the motor insurance branche, being able to respond immediately following a traffic accident is a crucial step in providing customer satisfaction. Naturally, there are way more benefits to  crash detection, but it's interesting to hear Thomas Rettenwander focus mainly on improving touch points. In our strides to improve efficiency, the human component often gets overlooked. We shouldn't lose touch as to why motor insurance exists in the first place: to bring aid, relief, comfort and some peace of mind wherever possible in case of a traffic accident. Naturally, it's goal is also to keep damage costs as low as possible for all parties involved, but those parties are still - and will remain to be - human beings. And human beings do very much appreciate high levels of service.

 

Interested in the full episode?

There's more where that came from, so you're in luck! You can also listen to (or watch) this and other episodes of #safedrivepodcast on Spotify or YouTube.

More about #mobility

Stay informed about recent developments in contemporary mobility issues, with practical tips, relevant updates, and interesting facts:

The Name field is required.
The Email must be a valid email address.

Articles related to Crash detection

SafeDriveResponse: crash detection is creating new opportunities for motor insurance

SafeDriveResponse: crash detection is creating new opportunities for motor insurance

How we became a statistic in a split second

How we became a statistic in a split second

eFNOL: make FNOL the absolute first thing that happens after a car accident

eFNOL: make FNOL the absolute first thing that happens after a car accident

How to ensure that employees stay off their phones while driving

How to ensure that employees stay off their phones while driving