SafeDrivePod uses cookies to provide social media features and to analyse traffic. Read more
Crash detection

Crash detection provides a crucial customer touchpoint


Thursday 23 November 2023
Share article:

Crash detection is an integral part of improving FNOL. The digitization of First Notice of Loss (eFNOL) can bring great benefits to both insurers and the insured. In this particular clip, Thomas Rettenwander, head of affinity at wefox talks about building relationships with clients, increasing touchpoint efficiency, and how eFNOL can provide both when crash detection is incorporated.

 

The human factor in eFNOL and crash detection

For the motor insurance branche, being able to respond immediately following a traffic accident is a crucial step in providing customer satisfaction. Naturally, there are way more benefits to  crash detection, but it's interesting to hear Thomas Rettenwander focus mainly on improving touch points. In our strides to improve efficiency, the human component often gets overlooked. We shouldn't lose touch as to why motor insurance exists in the first place: to bring aid, relief, comfort and some peace of mind wherever possible in case of a traffic accident. Naturally, it's goal is also to keep damage costs as low as possible for all parties involved, but those parties are still - and will remain to be - human beings. And human beings do very much appreciate high levels of service.

 

Interested in the full episode?

There's more where that came from, so you're in luck! You can also listen to (or watch) this and other episodes of #safedrivepodcast on Spotify or YouTube.

Curious about how you can make the world a little safer and at the same time save on managing your fleet?

Help us improve road safety worldwide, and we will ensure that managing your fleet costs you less time and money. Leave your details and we will keep you informed with tips, facts and recent developments:

The Name field is required.
The Email must be a valid email address.

Articles related to Crash detection

eFNOL: make FNOL the absolute first thing that happens after a car accident

eFNOL: make FNOL the absolute first thing that happens after a car accident

Employee safety in traffic: a social responsibility of the employer?

Employee safety in traffic: a social responsibility of the employer?

Smartphones and traffic safety: a curse and a blessing?

Smartphones and traffic safety: a curse and a blessing?

SafeDrivePod: a short overview of our product features

SafeDrivePod: a short overview of our product features